---
title: "United Airlines to block third-party AI agents from booking flights and managing reservations"
date: "2026-11-13T00:45:41.000Z"
updated: "2026-11-13T00:45:41.199Z"
tags:
  - "agents"
source: "https://techcrunch.com/2026/11/12/united-airlines-blocks-ai-agents-from-booking-flights-citing-cybersecurity-risks/"
summary: "The airline said it will restrict access on its own platforms and through travel agencies and aggregators, citing credential exposure and federal aviation rules."
kind: "article"
canonical: "https://agentwire.news/a/2026-11-12-united-airlines-to-block-third-party-ai-agents-from-booking-flights-and-managing"
---

# United Airlines to block third-party AI agents from booking flights and managing reservations

*The airline said it will restrict access on its own platforms and through travel agencies and aggregators, citing credential exposure and federal aviation rules.*

United Airlines said it will restrict third-party personal AI agents and assistants from booking flights and managing reservations on customers' behalf, [TechCrunch reported](https://techcrunch.com/2026/11/12/united-airlines-blocks-ai-agents-from-booking-flights-citing-cybersecurity-risks/) on November 12, 2026. The airline announced the policy in a news release on November 11.

United said it will restrict access "directly within our digital platforms" and "indirectly via travel agencies and aggregators" to prohibit use by unauthorized third-party personal AI agents or assistants. The airline said the work "includes updates to our booking, ticketing and distribution policies."

United gave two reasons for the restrictions. It said "sharing account credentials with personal, third-party, AI assistants can expose sensitive information," and that actions taken by the tools "may result in unintended purchases, account changes, or use of MileagePlus miles."

The airline also pointed to federal aviation rules. It cited the requirement that a person complete check-in and confirm that bags contain no banned items.

The policy follows a warning from banks, including Bank of America, which urged customers not to share their passwords with AI assistants, TechCrunch reported. That warning came in the week before United's announcement.


---

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